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Privacy Policy

At Compvate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Compvate collects, uses, stores, shares and protects personal information when you visit our website, purchase our products, request our services or communicate with us. By using the Compvate website or providing your personal information to us, you acknowledge that you have read and understood this Privacy Policy

1. About Compvate

Compvate supplies computer products and provides IT solutions, including:

  • Laptops and computers

  • Computer accessories

  • Computer components

  • Networking equipment

  • Computer repairs

  • Hardware installation and upgrades

  • Computer maintenance

  • Software installation and configuration

  • IT support and technical services

For purposes of this Privacy Policy, “Compvate,” “we,” “us” or “our” refers to Compvate.

2. Information We Collect

We may collect personal information when you use our website, place an order, request a service or communicate with us.

Depending on how you interact with Compvate, this may include:

Personal Information

  • Full name

  • Phone number

  • Email address

  • Billing address

  • Delivery address

  • Business or company name

  • Account information

  • Customer communications

Order Information

When you purchase products from us, we may collect:

  • Products ordered

  • Order number

  • Order date

  • Delivery information

  • Payment status

  • Invoice information

  • Return and warranty information

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Pages visited

  • Approximate location

  • Date and time of visits

  • Referring website

  • Website interaction information

Information Provided During IT Services

If you request computer repair, maintenance or technical support, we may collect information necessary to provide the requested service.

This may include:

  • Computer make and model

  • Device serial number

  • Hardware specifications

  • Operating system information

  • Description of the technical problem

  • Service history

We only seek access to personal files or information on a device where it is reasonably necessary to provide the requested service.

3. How We Collect Information

We may collect information when you:

  • Create an account.

  • Place an order.

  • Complete an enquiry form.

  • Contact us by phone, email or other communication channels.

  • Request a repair or IT service.

  • Subscribe to marketing communications.

  • Submit a product review.

  • Participate in a promotion.

  • Browse or interact with our website.

  • Communicate with our customer support team.

Some technical information may also be collected automatically through cookies and similar technologies.

4. How We Use Your Information

Compvate may use your information to:

  • Process and fulfil orders.

  • Arrange product delivery.

  • Process payments.

  • Provide customer support.

  • Respond to enquiries.

  • Provide computer repairs and IT services.

  • Process warranty claims.

  • Process returns and refunds.

  • Provide product and service recommendations.

  • Improve our website and services.

  • Prevent fraud and unauthorized transactions.

  • Maintain website security.

  • Communicate important information about your orders.

  • Send marketing communications where permitted.

  • Comply with applicable legal and regulatory obligations.

We will only use personal information for purposes that are lawful and appropriate to the relationship we have with you.

5. Legal Basis for Processing Personal Information

Where applicable, Compvate processes personal information based on one or more lawful grounds under applicable Kenyan data protection law.

These may include:

  • Your consent.

  • Performance of a contract or steps taken at your request before entering into a contract.

  • Compliance with a legal obligation.

  • Protection of legitimate business interests.

  • Other lawful grounds permitted under applicable law.

Where processing is based on consent, you may withdraw your consent where applicable.

Withdrawal of consent does not affect processing that was lawfully carried out before consent was withdrawn.

6. Payment Information

Payments made through the Compvate website may be processed through third-party payment providers.

Where payment is handled by a third-party payment provider, your payment information may be processed directly by that provider according to its own privacy policy and security procedures.

Compvate does not intend to store complete card numbers or payment authentication information unless specifically required and lawfully permitted.

7. Delivery Information

To deliver your order, we may provide necessary information to delivery partners or courier companies.

This may include:

  • Customer name

  • Phone number

  • Delivery address

  • Order information

We only provide information reasonably necessary to complete the delivery.

8. Sharing Personal Information

Compvate does not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and provide products or services.

These may include:

  • Payment processors.

  • Courier and delivery companies.

  • Hosting providers.

  • Website service providers.

  • IT service providers.

  • Customer communication platforms.

  • Accounting and business service providers.

  • Manufacturers or distributors where required for warranty support.

  • Professional advisers.

  • Government agencies or regulatory authorities where legally required.

Third parties receiving personal information are expected to handle it appropriately and in accordance with applicable legal requirements.

9. Marketing Communications

With your consent where required, Compvate may send information about:

  • New products.

  • Special offers.

  • Discounts.

  • Promotions.

  • New services.

  • Technology updates.

  • Other Compvate announcements.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

You will continue to receive essential communications relating to orders, payments, deliveries, warranties or services where necessary.

10. Cookies

Compvate may use cookies and similar technologies to improve the functionality and performance of our website.

Cookies may help us:

  • Remember shopping-cart information.

  • Maintain website functionality.

  • Understand how visitors use our website.

  • Improve website performance.

  • Remember selected preferences.

  • Measure marketing performance.

Some cookies may be provided by third-party services such as analytics or advertising platforms.

You can configure your browser to block or delete cookies. However, disabling certain cookies may affect website functionality.

11. Website Analytics

We may use analytics tools to understand how visitors interact with our website.

Analytics information may include:

  • Number of visitors.

  • Pages viewed.

  • Traffic sources.

  • Device information.

  • General geographic information.

  • User interactions.

This information helps us improve website content, usability, products and services.

Where third-party analytics services are used, information may be processed according to the applicable provider’s privacy policy.

12. Advertising and Remarketing

Where applicable, Compvate may use online advertising and remarketing technologies to promote our products and services.

These technologies may help us understand whether advertising campaigns are effective and may allow advertisements to be shown to people who have previously interacted with our website.

Where required, we will obtain appropriate consent or provide applicable privacy controls.

13. Customer Accounts

If the Compvate website allows customers to create accounts, you are responsible for keeping your login credentials confidential.

You should notify us promptly if you believe that your account has been accessed without authorization.

Compvate will not ask you to disclose your password through unsolicited communications.

14. Computer Repairs and Customer Data

When you submit a computer or other device to Compvate for repair or maintenance, you remain responsible for your personal data stored on the device.

We strongly recommend that customers:

  • Back up important files before submitting a device.

  • Remove unnecessary personal information.

  • Sign out of accounts where practical.

  • Provide only the access information required for the agreed service.

Our technicians will only access information reasonably necessary to perform the requested service.

We will take reasonable measures to protect customer information encountered during repair or maintenance work.

15. Data Security

Compvate takes reasonable technical and organizational measures to protect personal information against:

  • Unauthorized access.

  • Loss.

  • Misuse.

  • Alteration.

  • Disclosure.

  • Destruction.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also take reasonable steps to protect their own information, including using strong passwords and avoiding sharing account credentials.

16. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

  • Processing orders.

  • Providing services.

  • Managing warranties.

  • Handling returns.

  • Resolving disputes.

  • Maintaining financial and business records.

  • Meeting legal and regulatory requirements.

  • Protecting our legitimate business interests.

When personal information is no longer required, we will take reasonable steps to securely delete, anonymize or otherwise dispose of it where appropriate.

17. Your Data Protection Rights

Subject to applicable Kenyan law, you may have rights relating to your personal information, including the right to:

  • Be informed about how your information is being used.

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of personal information in circumstances permitted by law.

  • Object to certain processing.

  • Request restriction of certain processing where applicable.

  • Withdraw consent where processing is based on consent.

  • Exercise other rights available under applicable data protection law.

Some rights may be subject to legal or other limitations.

18. How to Exercise Your Rights

To make a privacy or data protection request, contact us using the details provided below.

We may need to verify your identity before processing certain requests to ensure that personal information is not disclosed to an unauthorized person.

We aim to respond to valid requests within the period required by applicable law.

Email: [Insert Privacy Email]
Phone: [Insert Phone Number]

19. Children’s Privacy

Our website is intended for general consumers and businesses.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to Compvate without appropriate authorization, please contact us so that we can assess and take appropriate action.

20. Third-Party Websites

Our website may contain links to third-party websites, including manufacturers, payment providers, delivery services and other technology platforms.

Compvate is not responsible for the privacy practices, content or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.

21. International Data Transfers

Some third-party service providers used by Compvate may process information outside Kenya.

Where personal information is transferred outside Kenya, Compvate will take reasonable steps to ensure that the transfer and processing comply with applicable data protection requirements.

22. Data Breaches

If Compvate becomes aware of a personal data breach, we will assess the incident and take appropriate action in accordance with applicable Kenyan data protection requirements.

Where notification is legally required, affected individuals and relevant authorities will be notified within the applicable legal requirements.

23. Changes to This Privacy Policy

Compvate may update this Privacy Policy from time to time to reflect:

  • Changes to our products and services.

  • Changes to our website.

  • Changes in technology.

  • Changes in legal or regulatory requirements.

  • Changes to our data-processing practices.

The updated policy will be published on this page with a revised Last Updated date.

24. Contact Us

If you have questions about this Privacy Policy or how Compvate handles personal information, please contact us.

Phone: +254 711 488 244
Email: sales@compvate.com
Location: Hughes Building Muindi Mbingu street, Nairobi Kenya
Business Hours: Monday to Saturday- 8Am-6Pm

Data Protection Enquiries

For questions, requests or complaints relating to your personal information, please contact:

Phone: +254 711 488 244
Email: sales@compvate.com

25. Complaints

If you believe that your personal information has been handled improperly, we encourage you to contact Compvate first so that we can investigate and attempt to resolve the matter.

You may also have the right to lodge a complaint with the relevant data protection authority in Kenya where applicable.

Our Privacy Commitment

Your information matters to us.

Compvate is committed to handling customer information responsibly, securely and transparently while providing reliable computer products and IT solutions.

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