1. About Compvate

Compvate provides computer products and IT solutions, including:

• Laptops and computers

• Computer accessories

• Computer components

• Storage devices

• Networking equipment

• Computer peripherals

• Computer repairs

• Hardware installation and upgrades

• Computer maintenance

• Software installation and configuration

• IT support and technical services

2. Use of Our Website

You agree to use the Compvate website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our systems.

• Interfere with the operation or security of the website.

• Copy, reproduce or distribute website content without permission.

• Submit false or misleading information when placing an order.

• Use another person’s payment or personal information without authorization.

Compvate reserves the right to restrict or suspend access where there is reasonable evidence of misuse or unlawful activity.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images and other information displayed on our website are accurate and up to date.

However:

• Product images may vary slightly from the actual product.

• Manufacturers may change specifications without prior notice.

• Product colours may appear different depending on the customer’s screen.

• Accessories shown in product images may not always be included unless stated in the product description.

• Product availability may change without notice.

Customers should review the product specifications before placing an order.

If you are unsure whether a product or component is suitable for your computer, contact Compvate before purchasing.

4. Computer Component Compatibility

Computer components must be compatible with the customer’s computer system.

This may include compatibility relating to:

• RAM type and capacity

• Storage interfaces

• Processor sockets

• Motherboards

• Power supplies

• Graphics cards

• Laptop models

• Screen specifications

• Battery models

• Operating systems

Customers are responsible for providing accurate computer model and specification information when requesting compatibility advice.

Where Compvate recommends a component based on information provided by the customer, the customer remains responsible for confirming the accuracy of the information supplied.

Where Compvate supplies and installs the component, installation will be performed according to the agreed service requirements.

5. Prices

All prices displayed on the website are in Kenya Shillings (KES) unless otherwise stated.

Prices may change without prior notice.

The price applicable to an order will normally be the price displayed when the order is placed, subject to confirmation and availability.

Where an obvious pricing error occurs, Compvate reserves the right to contact the customer before processing the order.

If an order cannot be fulfilled because of a genuine pricing or listing error, Compvate will notify the customer and refund any payment made for the affected order.

6. Product Availability

Products displayed on our website are subject to availability.

Adding a product to your shopping cart does not necessarily reserve the product.

If a product becomes unavailable after an order is placed, Compvate may:

• Offer an alternative product.

• Provide an updated delivery date.

• Cancel the affected order.

• Provide a refund where payment has already been made.

We will communicate with the customer where an order cannot be fulfilled as originally placed.

7. Placing an Order

When you place an order through our website, you agree to provide accurate information, including:

• Full name

• Phone number

• Email address

• Delivery address

• Product and quantity required

• Payment information where applicable

An order confirmation does not necessarily mean that the order has been accepted for fulfilment.

Compvate may contact you to verify an order before processing it.

8. Order Acceptance

Compvate reserves the right to decline or cancel an order where there is a legitimate reason, including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Payment failure.

• Incorrect customer information.

• Duplicate or accidental orders.

• Other circumstances preventing fulfilment of the order.

Where payment has already been received for a cancelled order, Compvate will arrange an appropriate refund, subject to applicable law.

9. Payment

We may provide different payment options, including those displayed during checkout.

Payment must be completed using an accepted payment method before an order is dispatched where prepayment is required.

Compvate does not store payment information beyond what is reasonably required to process and verify transactions through our payment providers.

Customers must not use payment methods belonging to another person without authorization.

10. Delivery

We aim to deliver orders within the estimated delivery period communicated at the time of purchase.

Delivery times may vary depending on:

• Delivery location.

• Product availability.

• Order verification.

• Payment confirmation.

• Courier availability.

• Traffic and weather conditions.

• Public holidays.

• Circumstances beyond our reasonable control.

Estimated delivery times are not guaranteed unless expressly agreed otherwise.

The customer is responsible for providing accurate delivery information and ensuring that someone is available to receive the order.

11. Delivery Inspection

Customers are encouraged to inspect products when they are delivered.

If an item appears damaged, incorrect or incomplete, notify Compvate as soon as reasonably possible.

Photographs, delivery documentation or other information may be requested to help us investigate the issue.

For information about returns and refunds, please refer to our Refund and Returns Policy.

12. Click & Collect

Where Compvate offers a collection option, customers may collect eligible orders from the designated collection location after receiving confirmation that the order is ready.

Customers may be required to provide:

• Order confirmation.

• Identification or other reasonable verification.

• Payment confirmation where applicable.

Orders should be collected within the period communicated by Compvate.

13. Returns, Exchanges and Refunds

Returns, exchanges and refunds are governed by our Refund and Returns Policy.

Products may be eligible for repair, replacement, exchange or refund depending on the circumstances, applicable warranty and Kenyan consumer protection requirements.

Nothing in these Terms and Conditions is intended to remove any consumer rights that cannot legally be excluded.

14. Product Warranty

Products may be supplied with a manufacturer’s, distributor’s or Compvate warranty.

Warranty coverage varies between products.

The warranty may not cover problems caused by:

• Physical damage.

• Liquid damage.

• Accidental damage.

• Improper installation.

• Misuse.

• Unauthorized repairs or modifications.

• Electrical damage caused by unsuitable power sources.

• Use contrary to manufacturer instructions.

• Normal wear and tear.

Customers should retain their invoice or other proof of purchase for warranty claims.

15. Computer Repairs

Compvate may provide computer and laptop repair services.

Before commencing a repair, we may inspect the device and provide an assessment of the reported problem.

Where additional faults are identified during diagnosis, we may contact the customer before carrying out additional chargeable work.

Repair times are estimates and may depend on:

• Availability of replacement parts.

• Complexity of the fault.

• Manufacturer or supplier support.

• Software issues.

• Customer approval.

• Other circumstances beyond our control.

16. Customer Data During Repairs

Customers are responsible for backing up important files and data before submitting a device for repair.

Although reasonable care will be taken when handling customer devices, Compvate is not responsible for loss of data resulting from circumstances beyond our reasonable control.

Where possible, customers should remove sensitive personal information or provide appropriate access necessary for the agreed repair.

17. Hardware Installation and Upgrades

Where Compvate installs hardware or performs an upgrade, the customer authorizes us to perform the agreed work.

Additional work may require customer approval before charges are incurred.

Installed components remain subject to the applicable manufacturer’s or supplier’s warranty.

18. Software Installation

Where Compvate provides software installation or configuration services, customers are responsible for ensuring that they have valid licenses and authorization to use the software.

Compvate will not knowingly install pirated, unauthorized or illegally obtained software.

Customers are responsible for providing valid license keys where required.

19. IT Support Services

IT support may include troubleshooting, system configuration, maintenance, software installation, networking and related technical services.

Some technical issues may require additional equipment, software, replacement parts or third-party services.

Where additional costs are identified, Compvate will communicate the applicable charges before proceeding where reasonably practical.

20. Third-Party Products and Services

Some products and services supplied by Compvate may be manufactured, licensed or supported by third parties.

Manufacturer warranties, software licenses and third-party terms may apply in addition to these Terms and Conditions.

Compvate will assist customers with warranty or support matters where reasonably possible, but third-party terms may determine the available remedy.

21. Intellectual Property

All content on the Compvate website, including:

• Text

• Logos

• Graphics

• Product descriptions

• Images

• Website design

• Page layouts

• Icons

• Other original content

is owned by or licensed to Compvate or its respective content providers.

You may not reproduce, modify, distribute or commercially exploit website content without prior written permission.

Third-party trademarks and brand names remain the property of their respective owners.

22. Customer Reviews and Submissions

Where the website allows customers to submit reviews, comments or other content, customers must ensure that their submissions:

• Are truthful and based on genuine experience.

• Do not contain unlawful or defamatory material.

• Do not infringe another person’s intellectual property rights.

• Do not contain malicious code.

• Do not contain unnecessary personal information belonging to another person.

Compvate reserves the right to remove content that violates these requirements.

23. Website Availability

We aim to keep the Compvate website available and functional, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance.

• Updates.

• Technical failures.

• Hosting problems.

• Security incidents.

• Internet or telecommunications failures.

• Other circumstances beyond our reasonable control.

24. Limitation of Liability

To the extent permitted by applicable Kenyan law, Compvate will not be responsible for indirect or consequential losses arising from the use of our website or products where such liability cannot reasonably be attributed to Compvate.

Nothing in these Terms limits liability where such limitation is prohibited by law, including applicable consumer protection rights.

For products and services supplied by third parties, any applicable manufacturer’s or service provider’s terms may also apply.

25. Events Beyond Our Control

Compvate will not be responsible for delays or failure to perform an obligation where the delay results from circumstances beyond our reasonable control.

Such circumstances may include:

• Natural disasters.

• Major power or telecommunications failures.

• Government restrictions.

• Civil disturbances.

• Strikes.

• Transport disruptions.

• Supplier failures.

• Significant network or system outages.

• Other events beyond our reasonable control.

We will make reasonable efforts to notify affected customers and resume services as soon as practical.

26. Privacy and Personal Information

Compvate may collect and process customer information necessary to provide products and services.

This may include information required for:

• Order processing.

• Payment verification.

• Delivery.

• Customer support.

• Warranty claims.

• Communication regarding orders and services.

Personal information will be handled in accordance with our Privacy Policy and applicable Kenyan data protection requirements.

27. Links to Third-Party Websites

Our website may contain links to third-party websites or services.

These links are provided for convenience.

Compvate is not responsible for the content, security, availability or privacy practices of third-party websites.

Customers should review the applicable terms and privacy policies of third-party websites.

28. Changes to These Terms

Compvate may update these Terms and Conditions from time to time.

The updated version will be published on this page with the applicable effective date.

Customers should review the Terms and Conditions before placing an order.

Changes will not remove consumer rights that cannot legally be excluded.

29. Governing Law

These Terms and Conditions shall be governed by the laws of the Republic of Kenya.

Any dispute arising from the use of our website, purchase of products or provision of services will be handled in accordance with applicable Kenyan law.

Where appropriate, the parties are encouraged to first attempt to resolve disputes through direct communication before pursuing formal legal remedies.

30. Consumer Rights

Nothing in these Terms and Conditions is intended to exclude, restrict or replace rights provided to consumers under applicable Kenyan law.

Where applicable, statutory consumer rights will continue to apply regardless of the provisions of these Terms and Conditions.

31. Contact Us

If you have questions regarding these Terms and Conditions, an order, product or service, please contact Compvate.

Phone: +254 711 488 244
Email: sales@compvate.com
Location: Hughes Building Muindi Mbingu street, Nairobi Kenya
Business Hours: Monday to Saturday- 8Am-6Pm

32. Acceptance of Terms

By using the Compvate website, creating an account, placing an order or requesting our services, you acknowledge that you have read and understood these Terms and Conditions and agree to be bound by them, subject to your rights under applicable Kenyan law.